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I just turned on service desk cloud. I am the site administrator. I'm in the jira-servicedesk-users. But, I can't find the service desk.
xxx.atlassian.net is our account.
@Stan Brubaker, note i redacted your account details as this is a public site and TBH it isn't needed to troubleshoot here.
so is this a standalone JSD instance or are you adding it to say your current JSW instance? when you attempt the URL to your instance what do you get?