Cannot Install JIRA Service Desk on Jira

[Paulo Fernandes]

Hi

 

I had upgrade sever jira to version 7.13 and now i can't upgrade/install service desk

Every type I try install i received the message "can not install, see log"

in log, i don't see what happen,

Thanks by your help.

2018-11-29 00:18:54,219 http-nio-80-exec-24 ERROR anonymous 18x1366x3 1qwxe76 192.168.222.24 /s/4d586f18dad47ee78e2b367c04614f0b-CDN/5y1fhx/713000/0ddee020b110dcfc75de7dcdf7686e69/15590b51a53327426eab2baa6db55cb6/_/download/contextbatch/js/jira.global,-_super/batch.js [o.a.c.c.C.[.[localhost].[/].[file-server]] Servlet.service() for servlet [file-server] threw exception
java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine
    at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:113)
    at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:54)
    at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:87)
    at com.atlassian.plugin.webresource.impl.http.Controller.sendCachedInProduction(Controller.java:319)
    at com.atlassian.plugin.webresource.impl.http.Controller.sendCached(Controller.java:282)
    at com.atlassian.plugin.webresource.impl.http.Controller.serveResources(Controller.java:222)
    at com.atlassian.plugin.webresource.impl.http.Controller.serveBatch(Controller.java:84)
    at com.atlassian.plugin.webresource.impl.http.Router$5.apply(Router.java:78)
    at com.atlassian.plugin.webresource.impl.http.Router$5.apply(Router.java:71)
    at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.callHandler(BaseRouter.java:169)
    at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.dispatch(BaseRouter.java:144)
    at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:65)
    at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:28)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:635)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
    ... 44 filtered
    at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
    ... 4 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 39 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
    ... 1 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
    ... 20 filtered
    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
    ... 5 filtered
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:116)
    ... 11 filtered
    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
    ... 7 filtered
    at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60)
    at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61)
    ... 6 filtered
    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
    ... 5 filtered
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
    at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
    ... 4 filtered
    at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
    ... 8 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 4 filtered
    at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
    ... 26 filtered
    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
    ... 24 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:748)
Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine
    at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:356)
    at org.apache.catalina.connector.OutputBuffer.flushByteBuffer(OutputBuffer.java:825)
    at org.apache.catalina.connector.OutputBuffer.append(OutputBuffer.java:730)
    at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:391)
    at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:369)
    at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1384)
    at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:110)
    ... 247 more
Caused by: java.io.IOException: An established connection was aborted by the software in your host machine
    at sun.nio.ch.SocketDispatcher.write0(Native Method)
    at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)
    at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
    at sun.nio.ch.IOUtil.write(IOUtil.java:65)
    at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)
    ... 11 filtered
    ... 254 more


2018-11-29 00:19:01,379 http-nio-80-exec-20 ERROR      [o.a.c.c.C.[.[localhost].[/].[noopservlet]] Servlet.service() for servlet [noopservlet] in context with path [] threw exception
java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine
    at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:113)
    at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:54)
    at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:87)
    at com.atlassian.plugin.webresource.impl.http.Controller.sendCachedInProduction(Controller.java:319)
    at com.atlassian.plugin.webresource.impl.http.Controller.sendCached(Controller.java:282)
    at com.atlassian.plugin.webresource.impl.http.Controller.serveResources(Controller.java:222)
    at com.atlassian.plugin.webresource.impl.http.Controller.serveBatch(Controller.java:84)
    at com.atlassian.plugin.webresource.impl.http.Router$5.apply(Router.java:78)
    at com.atlassian.plugin.webresource.impl.http.Router$5.apply(Router.java:71)
    at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.callHandler(BaseRouter.java:169)
    at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.dispatch(BaseRouter.java:144)
    at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:65)
    at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:28)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:635)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
    ... 44 filtered
    at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
    ... 4 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 39 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
    ... 1 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
    ... 20 filtered
    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
    ... 5 filtered
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:116)
    ... 11 filtered
    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
    ... 7 filtered
    at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60)
    at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61)
    ... 6 filtered
    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
    ... 5 filtered
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
    at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
    ... 4 filtered
    at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
    ... 8 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 4 filtered
    at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
    ... 26 filtered
    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
    ... 24 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:748)
Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine
    at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:356)
    at org.apache.catalina.connector.OutputBuffer.flushByteBuffer(OutputBuffer.java:825)
    at org.apache.catalina.connector.OutputBuffer.append(OutputBuffer.java:730)
    at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:391)
    at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:369)
    at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1384)
    at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:110)
    ... 247 more
Caused by: java.io.IOException: An established connection was aborted by the software in your host machine
    at sun.nio.ch.SocketDispatcher.write0(Native Method)
    at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)
    at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
    at sun.nio.ch.IOUtil.write(IOUtil.java:65)
    at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)
    ... 11 filtered
    ... 254 more
2018-11-29 00:20:00,129 UpmAsynchronousTaskManager:thread-4 INFO administrator 1425x837x3 1vju1qi 192.168.222.24 /rest/plugins/1.0/available/featured [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2018-11-29 00:20:00,222 UpmAsynchronousTaskManager:thread-4 INFO administrator 1425x837x3 1vju1qi 192.168.222.24 /rest/plugins/1.0/available/featured [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.16.0' to version '3.16.0'
2018-11-29 00:20:00,238 UpmAsynchronousTaskManager:thread-4 INFO administrator 1425x837x3 1vju1qi 192.168.222.24 /rest/plugins/1.0/available/featured [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2018-11-29 00:20:01,845 UpmScheduler:thread-2 WARN administrator     [c.a.upm.pac.PacClientImpl] The request to check for add-on updates may take longer than expected because 207 user-installed add-ons are installed. This may impact the performance of loading the Manage Add-ons page.

[Fabio Racobaldo _Herzum_]

Hi @Paulo Fernandes ,

please take a look to the following troubleshotting article https://confluence.atlassian.com/jirakb/clientabortexception-errors-appear-in-jira-server-logs-225122378.html

Hope this helps,

Fabio