The documentation says "Administrators can change user passwords directly in Jira when using the internal directory. A password cannot be changed if users are managed from an LDAP server or Crowd instance.
But there is no option 'Set Password'.
Please share a link to the documentation where you see this. It may be all documentation but if it does exist I would like to refer it to Atlassian so they can correct it. What you can do under user management is go into the details for that user select… And prompt them to reset their password.
Now if this is a customer you would go under user management and then Jira service management. In this scenario you can change the password for the customer.
Thanks for the quick reply. Here is the link - https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html
The steps in question are under the section 'Change a password'.
Oh, I did not realize that they were for Server. That explains it. Thanks for clarifying that.
I still have a question. When I click ..., I only see 3 options: Edit user groups, View project roles, and Delete user. I don't see an option to prompt them to reset their password.
My goal was to get a better idea of what screen you’re actually looking at. Unfortunately with that highly cropped image I really am unsure where you’re at. Maybe you could just give me a URL link of where you’re at. Obviously cutting out your domain name.
on the other hand here is where I see change password…
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