Hello all! I'm coming back to Jira after using it for a while a couple of years back. I noticed Canned Responses have been added as a built in function, however there doesn't seem to be any way to use Issue Fields as variables. Is this something that is maybe being worked on? For now I'm using a third party app to achive the same feature, but I'd happily use the built in feature if this was added.
I regret to inform you that this is not feasible. The canned response functionality has limitations regarding the fields that can be added to a variable.
Here are the variables you can choose from when creating canned responses:
Current user: The full name of the person inserting the canned response to reply to the customer.
Issue assignee: The full name of the team member assigned to work on the request. If there isn't one, it is left blank.
Issue key: The issue key (for example, IT-123).
Issue reporter: The full name of the user that reported the issue.
Issue resolution: The customer-visible resolution status of the issue.
Issue summary: The summary of the issue, or blank if there isn’t one.
Portal URL: The portal URL, which can be seen on the Portal settings page.
Request status: The customer-visible status of the request, as shown in the portal.
Request URL: The URL of the request in the portal.
