I have suddenly discovered JIRAs @mention facility and did think this would be really slick as when I create the issue, I can get Automation to add in a text comment with the @<User> as part of the text - however, without the auto fill facility of it in use at this point, it appears not to work. In regular comments, you can hover when it auto fills and I have put in the login name in the same manner as it uses.
Is there any way of using it here?
Statndard JIRA used here. Specific User at the moment (though can you do a User Group?)
Initially alert the User, and I was adding in a Comment to try and make the @mention work. So, give them the issue reference, and title.
Ideally my aim would be to:-
- notify the User (but not assign them the issue currently).
- keep them updated on any comments added to the issue (presumably another Automation rule will sort that).
This scenario works if I create the issue, use Automation to auto assign the issue to the User so that they are e-mailed and then chain a second rule to assign the issue back to the Reporter. This just seemed like quite a bit of processing overhead (not an issue in our system, but that's not the point) once I'd discovered the mention facility.
Hope this helps?
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