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Can you show create date on the customer portal from the customer view

Edited

RevSpring Customer Portal 

We have many customers requesting to see the create date on the customer portal view for their tickets.  As well as be able to sort by this field.   Today this is not an option for customers in our portal

3 answers

0 votes

Hi @Shiela Jones 

Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

Currently you need an app, like the one we created - Advanced Portal Reports. Feel free to try it. Atlassian are working on some solution for this, but it is not clear when it will be released.

Cheers,

Boyan

0 votes
Jack Brickey Community Leader Oct 19, 2020

Only on the detailed issue view in the portal, not the list view. However, I have seen that they are working on allowing us to configure the fields in the portal so hopefully in the not too distant future this will be possible.

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