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We have many customers requesting to see the create date on the customer portal view for their tickets. As well as be able to sort by this field. Today this is not an option for customers in our portal
Only on the detailed issue view in the portal, not the list view. However, I have seen that they are working on allowing us to configure the fields in the portal so hopefully in the not too distant future this will be possible.
Currently you need an app, like the one we created - Advanced Portal Reports. Feel free to try it. Atlassian are working on some solution for this, but it is not clear when it will be released.
Cheers,
Boyan
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