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Can you integrate Freshdesk from Jira?

Kirsten Hoffman
Kirsten Hoffman
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January 23, 2024

Hi there, I've read some articles about integration between Jira and Freshdesk however the integration seems to be that you would have to create tickets or issues from Freshdesk which then integrate to Jira and not vice versa.

My question is, if you create an issue in Jira (from a client's Jira board) could this pull through into our Freshdesk? (So start with Jira creation and have it integrate into Freshdesk)

 

 

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Nikola Perisic
Nikola Perisic
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January 24, 2024

Hello @Kirsten Hoffman ,

You may want to refer to this article: https://community.atlassian.com/t5/Jira-Software-questions/Freshdesk-and-Jira-Integration/qaq-p/2201864

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