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Can you give specific permissions to queues to certain users

After creating a new queue, can you give permission to only specific personnel within that project?

5 answers

1 accepted

5 votes
Answer accepted

Hello,

Unfortunately Queues can only be modified and created by Project Admins or jira administrators.  There is no security, permissions on a per queue level.

Hope that helps

Susan

Ok thanks, it does help... at the same time it doesn't.

Shame Jira doesn't do it that way as I use the queues to generate reports, and I don't need Service Desk agents looking at these at a managerial standpoint.

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I just submitted a feature suggestion to at least add the manage queue permission to the permission scheme (rather than defaulting it to the Administrators Role). Maybe we can get some momentum for support!

https://jira.atlassian.com/browse/JSDSERVER-8511

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I'd like to echo a need to support this use case.  Our organization is looking to use service desk for product support.  There product-specific and functional experts.  It would be preferred that to manage a list of users that have permission to work on each queue, or even to create "queue groups".

This would remove the cluttered look of the UI (because we're going to need over a dozen queues) as well as ensure the wrong people are updating work that they are not intended to be working on or make a mistake / get confused and end up in the wrong queue.

I agree on the need for Queue Grouping. I need my service desk to have a clear view of various things. All Open Incidents, Major Incidents, Incidents Resolved today, All Open Problems, All Open SR's, SR's awaiting approval and the list goes on. Basically being able to group would be perfect for them to be more organised and things looking less cluttered on the screen

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hello

 

are there any updates about this topic or is it still not possible to make a queues only for a few people accessable?

instead of  all Agents of the projects

0 votes
Dave Liao Community Leader Sep 20, 2022

In 2022, permissioning JSM queues still is not a native feature in either Cloud or Data Center. 😢

p.s. I don't think anyone has made a Suggestion for this on jira.atlassian.com yet - if anyone has, link that here!

Can't you use issue level security to solve this problem, where a triggered  automation rule  using the same jql as is used to display the queue would set issuelevel security where you can limit who sees the issue?

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