Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can you display email address when adding a contact

Hi All,

Being an education, with many colleges  we have a lot of students. It's very common we will have students with the same name as staff members, this is not generally a problem as it is easy to determine by their email.


Unfortunately, when adding users as reporter or any other field in an issue, you just see the name and people are unable to identify the correct person. This is obviously and security and privacy risk if something is incorrectly assigned or sent to a student. 

Is there a way to change this to show the email as well as the user name? Or any other way people can identify which person it is they're selecting?





1 answer

0 votes
Andy Heinzer Atlassian Team May 31, 2022

Hi Daniel,

I don't believe we have a feature at the moment to force the user interface to always show the email address here.  But I can see how that could be useful here.  You can select users by their email address if you know it.

As for improvements to this, well that depends upon where within Jira you are seeing this behavior.  If you are using the forms feature within JSM, then please see the feature request

For a broader scope of say Jira Core, Jira Software, and Jira Service Management, then perhaps is more appropriate.

In the meantime, it might help if these users were each to visit and adjust their Public name value seen there.  Perhaps adding a middle initial, or altering their user avatars here could be a more helpful way to differentiate the two users better.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

111 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you