As far as I know, there is no option available yet for JSM to customize the configuration. There is an outstanding enhancement request for this option with Atlassian - https://jira.atlassian.com/browse/JSDSERVER-4986
I would recommend you to access this request and add yourself as issue watcher and add your comments. Or, I would contact Atlassian support team for further analysis.
You may also want to search for possible third party add-on via Marketplace for solution (I am not aware of any add-on currently addressing your ask).
Let me know of your findings...
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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