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Can you customized the CSAT?


We have CSAT turned on, but we were wondering if we could customize it to only show 2 options, good and bad. Is this possible?

Thank you, 

Andrea Aznar

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@Andrea Aznar -

Hi Andrea:

As far as I know, there is no option available yet for JSM to customize the configuration.  There is an outstanding enhancement request for this option with Atlassian -

I would recommend you to access this request and add yourself as issue watcher and add your comments.  Or, I would contact Atlassian support team for further analysis.

You may also want to search for possible third party add-on via Marketplace for solution (I am not aware of any add-on currently addressing your ask).

Let me know of your findings...

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Jack Community Leader May 24, 2021

Here is the cloud ticket - JSDCLOUD-4986 

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