I am trying to create assignment rules based on a custom field I created for category and subcategory. I created a multi level drop down for category and subcategory. When I go to select the field in the If condition it is not there. Is it because it is a multi level?
Hi @AJ Greiner
If I understand correctly, you are creating Cascading Select List for your custom field. I believe, the Cascading Select List field type is not supported in the Jira automation field condition.
For the workaround, you may want to refer to the previous discussion in https://community.atlassian.com/t5/Jira-Service-Management/How-to-Trigger-an-automation-rule-using-inputs-from-a-cascading/qaq-p/1243546.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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