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Can you auto-assign a component based on "summary" title?

We have a file sent from our HCM every hour which creates a JIRA ticket. The component is an empty field that we manually enter. Can this be auto-filled with a component that we use when the ticket is created? 

2 answers

Hello,

You can do it with the Service Desk automation (out of the box).

Go to the project settings -> Automation.

Add a new automation rule. Choose the Issue created tigger, then choose the Issue Matches Condition and set a JQL rule there (for example summary ~ "your template string"), then choose the Edit Issue action and assign the component field to the required value.

Hi Artemio,

you could try to use a workflow post function for this.

But I am not quite sure if you are able to edit the Component with the "Update Issue Field" Post Function. Additionally you will need to change your Workflow a little bit for this or create a own WF for this kind of issues.

 

A better way can be the plugin automation for jira.

This plugin allows you to create automation rules with many of triggers like "Issue created".

You can set a condition and a action for your rule like "Edit Issue" and fill the components field.

We are using this plugin a lot and i would say this is one of the most useful and powerful plugins for Jira.

 

Hope this helps.

 

Best Regards
Lars

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