Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can you associate a WF within a request type that is different than the issue type WF

Team...is there a way to have different WF per request type within a issue type...or do you have create a new Issue type?

1 answer

1 accepted

1 vote
Answer accepted
Tessa Tuteleers Community Leader Nov 17, 2021

Hi @Rob , 

as workflows are linked to issue types, it is not possible to have a different workflow for different request types from the same issue type (wow, that sentence confuses me.. :'D )

So you will have to create a separate issue type for every workflow, or add conditional transitions based on request types in the same workflow (please don't do that unless you have a very minor dissimilarity / corner case for your workflow)

- Tessa

Hello Tessa ...thank you I suspected as much and I created a new issue type. I had already created a request type under a different issue type...can I migrate this request type to my newly recreated issue type?

Tessa Tuteleers Community Leader Nov 19, 2021

Hi @Rob , 

if it was many request types you could try to export / import with API's, but as it is 1 request type, I think adding a manual new request type under the correct issue type and then moving the issues will be faster. 

- Tessa

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

626 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you