Our Customers would like to edit the description of the issue, or perhaps add a new screenshot in the attachments section.
So the question is: Is it possible to enable "edit" permissions for Customers? I've tried assigning the "edit issue" permission to a Customer only group but it does not work at the moment.
What is the solution for this requirement?
Thank you for your answers
Hi @Marco Vaca
Welcome to the community!
Is there a reason you would want them to edit the description rather than just add a comment?
In terms of adding a screenshot, for example, I would certainly suggest that is best done by adding a comment.
This isn't possible in the current JSD without assigning a licence to the customer, effectively making them an agent. The 'edit' permissions you discuss in your question are overridden by the fact that the customer is not an agent.
I think the best option currently would be for the customer to add a comment, and then if the agent wishes they can amend the description
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