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Can we send SMS from Jira service management??

Channa patna
Channa patna February 10, 2021

Can we send SMS from Jira service management?

Use case:

-- Whenever an issue is created/updated related to a Customer, we would like to send an SMS to the Customer ( mobile  no provided ) from Jira Service management ( Server/DC)'s Issue screens.

 

Appreciate any help.

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Brant Schroeder
Brant Schroeder
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February 10, 2021

@Channa patna 

You would need an app to accomplish that.  https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=SMS

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Channa patna
Channa patna February 10, 2021

Thanks @Brant Schroeder . Do you have any suggestion for a specific app which could address our requirement ( for SERVER/DC version)?

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Brant Schroeder
Brant Schroeder
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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February 11, 2021

I believe that the only option for server is JEMH.  It is a very robust app and has been around for a long time.  You should start there.

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