Can you specify if its the "ServiceDesk Customers" or the "Agent" who creates the Request ?
Usually its the "ServiceDesk Customers" who create new Requests from the Portal page, and Agents provide the necessary resolution for the Ticket in his Queue.
I am doing good :)
Jira ServiceDesk doesnt support ability to restrict ticket creation for certain "Request Types". This is an open requested feature by lot of users. You can vote for the Issue so that Atlassian hopefully fixes it in the near future
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