Can we move the custom values in Details section in Jira issue to the description section?

[Pavithra Kandula]

Hello,

• My use case is I have defined custom values like firstName, lastName, companyName etc. in Jira Issue Collector.
• When I submit a ticket, these custom values are displayed on the right navigation in Details section.
• I want to know if these values can be displayed in the description section of the Jira issue rather than in the Details section.

[Kai Becker]

Hi @Pavithra Kandula 

thank you for your question. You should be able to move these fields to the left side.
This is done via the issue layout settings.

From your project’s sidebar, select Project settings > Issues > Layout

More details can be found here: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-layout/

[Allen Chen]

Hi @Pavithra Kandula ,

For service projects, go to Project Settings -->Request type--->select the request you would like to make the change-->add those fields to request form. Then you should be able to see those fields in the same area with description.

[Pavithra Kandula]

Hello @Allen Jingshi Chen ,

Thank you so much for response.

Sure, I will check if this option is available in my project settings.

Thank you!

[Pavithra Kandula]

Hello @Kai Becker ,

Thank you for your response!

I see that only for software projects we have this layout option and not for Jira Service Management projects.

Can you please let me know if for Service Management Projects, I want to know if these values can be displayed in the description section.

Thank you!

[Kai Becker]

@Pavithra Kandula do you use a team or company managed project? 

The issue layout functionality should be there regardless of software or service management. 

[Pavithra Kandula]

Hello @Kai Becker ,

Apologies for delay in response, the answer to your question is we use company managed project, but not sure why the layout option is not visible. I checked with my Jira admin team regarding this option they updated that will recheck the configuration and get back.

Thank you so much!