Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can we have 2 independent Service Desks Edited

So far we've been using the Service desk only for IT-related requests. 
The HR department reached out to us to create a Service desk for them.

The goal is to have 2 links independent one from the other. 
Right now we have our IT SD with 4 projects on it. If I add the HR project to it, it will have its own URL but it will still show up in the main SD link. 

Our employees should be able to access both of them independently 

I want to avoid tickets being opened in the wrong section 

2 answers

Hi @Daniel Espinal ,

If you need a complete different URL, you'll need a second cloud site.

But I think, if you use a proper naming for the portal and the request types, it should be possible that t people create it in the right portal.

@Daniel Espinal -

I agreed with @Bastian Stehmann _neusta portal services_ .  The base URL can only have one, but each project will have it's own portal links. - for project A - for project B

where is essentially the base URL

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

254 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you