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Can we change the order by which the tabs showing on Comments field ?

Can we change the order by which the tabs showing on Comments field ?

HI All,

Can i change the order by which the comment field tabs showing while transition from agent view jira service management ?

I want to make Internal comment as first preference and Reply to the customer second

#JSMCloud

Regards,

Shubham Burghate

2 answers

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Thank you for your response, Jack!

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1 vote

Answer accepted

Hi Shubham,

Because JSM does not offer this our team has created an app which 1) allows an agent to be prompted before sending a message to customers and 2) changes the default setting to respond internal rather than to customer.

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Please let me know if you have any questions!

Thanks,

Alex

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Can we change the order by which the tabs showing on Comments field ?