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Can we change the order by which the tabs showing on Comments field ?

HI All,

 

Can i change the order by which the comment field tabs showing while transition from agent view jira service management  ?

I want to make Internal comment as first preference and Reply to the customer second

#JSMCloud 

Regards,

Shubham Burghate

 

2 answers

1 vote
Jack Brickey Community Leader Jul 12, 2021

This cannot be modified.

Thank you for your response, Jack!

Hi Shubham,

Because JSM does not offer this our team has created an app which 1) allows an agent to be prompted before sending a message to customers and 2) changes the default setting to respond internal rather than to customer.

DoubleCheck Marketplace Listing 

Please let me know if you have any questions!

Thanks,

Alex

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