We are currently using service management (Cloud), instead of using Jira native SMTP server we want to instead relay emails through a 3rd party SMTP server like SendGrid.
Is this possible?
Based on my understanding, I don't believe you can change the "The internal SMTP server is not configurable" - See https://confluence.atlassian.com/servicedeskcloud/functional-differences-in-jira-cloud-products-1097175792.html
You may want to contact Atlassian Support (https://support.atlassian.com) for further assistance.
Sorry,
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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