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Can we change the STMP settings on Jira Cloud?

Michael Yenco February 25, 2024

We are currently using service management (Cloud), instead of using Jira native SMTP server we want to instead relay emails through a 3rd party SMTP server like SendGrid.

 

Is this possible?

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Joseph Chung Yin
Community Leader
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February 25, 2024

@Michael Yenco -

Based on my understanding, I don't believe you can change the "The internal SMTP server is not configurable" - See https://confluence.atlassian.com/servicedeskcloud/functional-differences-in-jira-cloud-products-1097175792.html

You may want to contact Atlassian Support (https://support.atlassian.com) for further assistance.

Sorry, 

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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