I am an msp owner and use service management for my clients. There are times I am on boarding new clients and wanted to know if I would be able to push software like an msi installer has an attachment to an issue?
You could attach msi files to issues and ask users to download them, but this is
A far better approach would be to hold a single msi in a file store, one that serves up a link for "current version" and link each issue to that - minimal maintenance, single file, reliable delivery.
Yeah this is what I thought. I wanted to double check to make sure if it was even possible. I thought if I had new clients I could just included the msi during the Jira ticket interaction to have them load the msi from there. I use a general msi for a policy to deploy. I thought it would be easier to do it from the ticket but I guess I could just put the link to a file store in the ticket also. Thanks for the help.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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