Can we add notifications or warning message to user for their account is suspended or removed user?

Mela August 3, 2022

Jira has a feature to suspend an account or remove a user.

But upon testing in the Customer Portal, the customer has no idea that his/her account is suspended or deleted by the admin. No email notification was received or any warning messages when trying to log in.

We expect for "Your account is suspended by the Admin, please contact the admin" message for a suspended user who tries to log in from the Customer Portal. But no message like that.

We also expect for a deleted/remove user a message "Your account is removed from the project, Please contact the admin" but no messages like these when we test in Customer Portal.

The Actual Results are :

a.) Suspended user - it goes back to the log-in page when trying to enter the email and password. No warning messages.


b.) Removed User - It says an error message " Sorry, your email/password are incorrect, please try again"


Is there any customization as admin to change these? or any set an email notification to let them know their status of account?

Warning msg.JPG


1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
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January 14, 2023

Hi @Mela 

Not that I know of natively.

You could create a suggestion for this? You can do this here:


Frank Wright March 9, 2023

There are scenarios where the current implementation is more advantageous.


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