Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,564
Community Members
 
Community Events
165
Community Groups

Can't transition issue if you are the approver

I'm using the default workflows for the IT service management project. If I have created an issue and I select myself as the approver, I am unable to transition the issue to approved.

2 answers

1 accepted

0 votes
Answer accepted

Turns out I had a setting enabled in the workflow that prevented the assignee from approving requests. I've changed this setting and everything is now working.

Hi @Ben ,

You mentioned that you created the issue and added yourself as the approver. What is the status of the issue? And have you approved the ticket by clicking "Approve"? The ticket will be transitioned based on whether the approver approved or declined the ticket.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

178 views 7 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you