I want to report on SLA data but I can't.
There is no option to select 'breeched date'.
I have seen in a previous Jira Service Management Knowledge base you can select a pie chart and then search for breeched dates.
For me breeched dates doesn't appear
I agreed with what Jack stated. Please share the KB if you have the link still.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
OOTB there is not breach date. You can report on breached in a binary context (yes/no). You mention seeing previous KB. Can you share this detail?
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https://community.atlassian.com/t5/Jira-Service-Management/SLA-dashboard/qaq-p/1167484
When logging a question on this portal it provides selected KB articles This is the one I read.
I don't quite follow 'binary context' meaning. Could you expand on this please?
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