Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,630
Community Members
 
Community Events
165
Community Groups

Can't find the sidebar shown in JSM instruction video.

In an instruction video, there is a Project sidebar with an Alerts item. In my free JSM, there is no sidebar in the closest screen I could find to the video's screen.

Instruction video screenshot:

instruction video sidebar.jpg

 

My JSM:

My JSM (no sidebar).jpg

3 answers

3 accepted

3 votes
Answer accepted

@Phil Bustin -

Hi Phil:

First - The video screenshot is displaying the view once you are in a specific project.  Your JSM screenshot is a different UI that displays all the projects.  So you will need to go into one of your project, then you should be able to see the correct display (left project pane).

Second - The "Alerts" option is associated with Opsgenie, so it is a separate product than the JSM.

Hope this helps.

 

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

1 vote
Answer accepted
Jack Brickey Community Leader Jun 10, 2022

Alerts are associated with Opsgenie. The ITSM template will include this.

Jack Brickey Community Leader Jun 10, 2022

I wonder if the "ITSM Sample space" would reflect alerts. Click on it and see.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

327 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you