I am trying to modify the Request Type for service desk issues that are created through email. When googling for a couple hours now, the solution suggests that we go to the email request on project's setting and there supposed to be three dots to click and then choose the request type from a dropdown. The problem I'm facing is that there is no three dots anywhere or any other means to edit the request type. The email address seems to be the only field that can be edited.
Would anyone know what the issue might be?
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