One of my users can’t comment directly on the issues in the customer portal. They can reply through the email but not the portal. Is there a reason for this or is it just a bug.
Thanks in advance
Are you saying that this individual can reply to an email for issue-123 and the comment is added but if they go to the portal for the exact same issue-123 they cannot comment? That would be odd for sure. Please verify if we are talking the same issue here and if possible I would be interested in seeing what they see in the portal.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events