One of my users can’t comment directly on the issues in the customer portal. They can reply through the email but not the portal. Is there a reason for this or is it just a bug.
Thanks in advance
Are you saying that this individual can reply to an email for issue-123 and the comment is added but if they go to the portal for the exact same issue-123 they cannot comment? That would be odd for sure. Please verify if we are talking the same issue here and if possible I would be interested in seeing what they see in the portal.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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