Can't add team to new service

[Charles Pickering]

When I create a new service, I can't select a team. It says I don't have any.

I created a new team already named "Makerland Administrators." When I click the add a new team button, it takes me to the same page where I created that team and I can see it is still there.

What am I doing wrong???

Charles

[Joseph Chung Yin]

@Charles Pickering -

Welcome to the community.  Is your issue related to Opsgenie?  If so, based on the error message that you got, take a look at this community posting back in 2022 - https://community.atlassian.com/t5/Jira-Service-Management/quot-You-don-t-have-access-to-any-teams-in-Opsgenie-quot/qaq-p/1714249

Hope this helps.  If not, please provide more details, so we can further assist you.

On the side note - Please ensure that you setup your service as described in the KB articles - 

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-services/

Best, Joseph Chung Yin

[Charles Pickering]

Hi Joseph,

Thanks for your reply! I am not sure if the issue is related to Opsgenie. I am very new to the Jira platform, as in I logged in for the first time last night. I think I am using Jira Service Management, not sure if the two are intertwined. Under user management, I see I am an org admin.

Charles

[Joseph Chung Yin]

@Charles Pickering -

Thanks for your update.  It doesn't seem you are using Opsgenie product.  In this case, what is your usage of the product (i.e. handling customers requests or managing task for software development?)

If you are using JSM, then customers will submit his/her asks via the portal UI.  On the other hand, Jira Software Application is the product where one create/manage issues all within the project UI.

Let me know what is your intention of setting up "Services" and "Team"?

Best, Joseph

[Charles Pickering]

I want to use Jira for IT service management. Tracking failures and outages as incidents, turning those into problems for resolution, change management, and cmdb. Because the advantage of an ITSM tool is to track relationships between all those entities, Jira will need to know who is supporting a product, right?

As I started to setup and learn Jira, I noticed when making an incident that there was an option to select a service that the incident was related to. Because I didn't have any yet, I went to go make a service first. When I tried making a service for "network" there was an option to select the team that owns that service. I tried making a team for "network team" or "system administrators" but it wouldn't let me select it.

Hope that clarifies what I am trying to do here.

Charles

[Joseph Chung Yin]

@Charles Pickering -

Thanks for your update.  In regards to Incident Management with JSM, please refer to the following reference link - https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-incident-management/

Typically, an incident is triggered from another app (i.e. Opsgenie) to create issue automatically in your JSM (ITSM) project for support.  I believe your issue of not being able to identify your team(s) in the UI, it is because the Team that you have setup is not related to Incident Management processing, thus you cannot see them even though you have defined them already where you are the Team admin and a member of the team.

Hope this helps.

Best, Joseph

[Charles Pickering]

Hi @Joseph Chung Yin,

How can I setup the team so it is related to incident management processing? Does this require Opsgenie? We're a very small operation so I'd like to keep this as simple as possible. I just want to be able to manually report incidents, which I appear to be able to do already, but I can't select the affected services of incidents.

[Matthew Mathis]

I am also experiencing this issue. The strange thing from our side is that we have 3 teams, but only one shows up in the drop down. This is very frustrating and confusing.

[Weimen Li]

Have this issue too. Not sure if this issue was present before today. 

[Neph Vazquez]

Same issue. I've pursued the "add a new team" link in the Services JSM interface to create the Team. It leads me to <sitename>/atlassian.net/jira/people/search# to create the team. Team is created. When I go back to the Services configuration, the "Service Owners" picklist is blank.

[Elena Lurye]

I found this information useful - helped me unlock my Teams - https://confluence.atlassian.com/jirakb/unable-to-add-teams-as-service-owners-1416824107.html