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Can some one will help me out how to customise the Jira Automation email notification

Hi,

Can some one will help me out how to customize the Jira Automation email notification.

I have created a Notification which i whenever Status is changes from Assigned to Service Desk to In progress Service Desk then email notification is triggered to Assigned to Individual user

1.PNG2.PNG

I want to Customize the content of the email like details of the incident

Issue Type: Incident

Request Type: Incident

Project: Service Desk

Key: SDP1,2,3,4-----

Description:test

Summary: test

Service/System: Avalara

Region: Central

Package Name:Ack

what ever i filled in while creating the incident form those details should be there in the Email

Please help me out how to do the same.

Thanks,

 

1 answer

1 accepted

2 votes
Answer accepted

Hi @Sreenadh 

I would expect to use smart values. These would be something along the following lines:

  • Issue Type: {{issue.issueType.name}}
  • Request Type: {{issue.Request Type}}
  • Project: {{issue.project}}
  • Key: {{issue.key}}
  • Description: {{issue.description}}
  • Summary: {{issue.summary}}
  • Service/System: {{issue.[Custom Field]}}
  • Region: {{issue.[Custom Field]}}
  • Package Name: {{issue.[Custom Field]}}

 

Where [Custom Field] would be of the form of customfield_XXXXX

Hi,

Can you please check the attached screenshot for your reference.

5.PNG6.PNG

For Project write the following {{issue.project.projectTypeKey}}

Working fine but project name is showing as service_desk instead of

Service Desk Project

7.PNG

@Sreenadh only this value can be returned https://support.atlassian.com/cloud-automation/docs/jira-smart-values-projects/

Try to type:

{{if(equals(issue.project.projectTypeKey, "service_desk"))}}
Service Desk
{{/}}

But the above will work only for Service Desk projects.

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