Can some one will help me out how to customise the Jira Automation email notification

Sreenadh January 2, 2023

Hi,

Can some one will help me out how to customize the Jira Automation email notification.

I have created a Notification which i whenever Status is changes from Assigned to Service Desk to In progress Service Desk then email notification is triggered to Assigned to Individual user

1.PNG2.PNG

I want to Customize the content of the email like details of the incident

Issue Type: Incident

Request Type: Incident

Project: Service Desk

Key: SDP1,2,3,4-----

Description:test

Summary: test

Service/System: Avalara

Region: Central

Package Name:Ack

what ever i filled in while creating the incident form those details should be there in the Email

Please help me out how to do the same.

Thanks,

 

1 answer

1 accepted

2 votes
Answer accepted
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 2, 2023

Hi @Sreenadh 

I would expect to use smart values. These would be something along the following lines:

  • Issue Type: {{issue.issueType.name}}
  • Request Type: {{issue.Request Type}}
  • Project: {{issue.project}}
  • Key: {{issue.key}}
  • Description: {{issue.description}}
  • Summary: {{issue.summary}}
  • Service/System: {{issue.[Custom Field]}}
  • Region: {{issue.[Custom Field]}}
  • Package Name: {{issue.[Custom Field]}}

 

Where [Custom Field] would be of the form of customfield_XXXXX

Sreenadh January 2, 2023

Hi,

Can you please check the attached screenshot for your reference.

5.PNG6.PNG

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 2, 2023

For Project write the following {{issue.project.projectTypeKey}}

Sreenadh January 2, 2023

Working fine but project name is showing as service_desk instead of

Service Desk Project

7.PNG

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 2, 2023

@Sreenadh only this value can be returned https://support.atlassian.com/cloud-automation/docs/jira-smart-values-projects/

Try to type:

{{if(equals(issue.project.projectTypeKey, "service_desk"))}}
Service Desk
{{/}}

But the above will work only for Service Desk projects.

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