Can some one will help me out how to customise the Jira Automation email notification

[Sreenadh]

Hi,

Can some one will help me out how to customize the Jira Automation email notification.

I have created a Notification which i whenever Status is changes from Assigned to Service Desk to In progress Service Desk then email notification is triggered to Assigned to Individual user

I want to Customize the content of the email like details of the incident

Issue Type: Incident

Request Type: Incident

Project: Service Desk

Key: SDP1,2,3,4-----

Description:test

Summary: test

Service/System: Avalara

Region: Central

Package Name:Ack

what ever i filled in while creating the incident form those details should be there in the Email

Please help me out how to do the same.

Thanks,

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Sreenadh 

I would expect to use smart values. These would be something along the following lines:

• Issue Type: {{issue.issueType.name}}
• Request Type: {{issue.Request Type}}
• Project: {{issue.project}}
• Key: {{issue.key}}
• Description: {{issue.description}}
• Summary: {{issue.summary}}
• Service/System: {{issue.[Custom Field]}}
• Region: {{issue.[Custom Field]}}
• Package Name: {{issue.[Custom Field]}}

Where [Custom Field] would be of the form of customfield_XXXXX

[Sreenadh]

Hi,

Can you please check the attached screenshot for your reference.

[Alex Koxaras _Relational_]

For Project write the following {{issue.project.projectTypeKey}}

[Sreenadh]

Working fine but project name is showing as service_desk instead of

Service Desk Project

[Alex Koxaras _Relational_]

@Sreenadh only this value can be returned https://support.atlassian.com/cloud-automation/docs/jira-smart-values-projects/

Try to type:

{{if(equals(issue.project.projectTypeKey, "service_desk"))}}
Service Desk
{{/}}

But the above will work only for Service Desk projects.