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Can some one will help me out how to customize the Jira Automation email notification.
I have created a Notification which i whenever Status is changes from Assigned to Service Desk to In progress Service Desk then email notification is triggered to Assigned to Individual user
I want to Customize the content of the email like details of the incident
Issue Type: Incident
Request Type: Incident
Project: Service Desk
what ever i filled in while creating the incident form those details should be there in the Email
Please help me out how to do the same.
I would expect to use smart values. These would be something along the following lines:
Where [Custom Field] would be of the form of customfield_XXXXX
@Sreenadh only this value can be returned https://support.atlassian.com/cloud-automation/docs/jira-smart-values-projects/
Try to type:
But the above will work only for Service Desk projects.