I want to give my users the ability to submit tickets to JSM by sending an email and not using the portal.
I saw documentation to that affect but I think it was directed to Jira on Prem systems and I am on the cloud.
Hi @bgrajower ,
that is certainly possible! for JSM you can use the Email Requests menu that you can find under your project settings.
If you are looking for some Cloud documentation about it, that can be found here!
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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