We are using Jira Service Management as the help desk for B to B.
Our customers want the following features. And for No.1 I believe that the current JSM can support it. But for No. 2 and 3, could you teach me if possible? If not are there any add-on to support those?
1. View all tickets created within the organization (I understand it is possible to do)
2. View all tickets by categorizing them by tag (Company, Department)
3. View all tickets based on the severity (Highest, Hight, Medium, Low, Lowest)
Cheers and hope it helps.
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