Can organisations see other members support tickets?

Ann Marie Guinan January 17, 2020

Can organisation members see other members support tickets?

2 answers

1 accepted

0 votes
Answer accepted
Ajay _view26_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 20, 2020

@Ann Marie Guinan 

Please configure the Service Desk portal  as per permission documentation , to achieve the desired use-case.

Ann Marie Guinan January 22, 2020

Great thank you so much :)

0 votes
Pedro Felgueiras
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 17, 2020

Yes, they can. 

It all depends on how you have it configured. Check your permission scheme and issue security scheme. 

Ann Marie Guinan January 17, 2020

Hi Pedro, where can I see these permissions please?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events