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Can organisations see other members support tickets?

Can organisation members see other members support tickets?

2 answers

1 accepted

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Answer accepted
Ajay Solutions Partner Jan 20, 2020

@Ann Marie Guinan 

Please configure the Service Desk portal  as per permission documentation , to achieve the desired use-case.

Great thank you so much :)

Yes, they can. 

It all depends on how you have it configured. Check your permission scheme and issue security scheme. 

Hi Pedro, where can I see these permissions please?

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