Can one create duplicate issue types in Jira Service Desk Project to cater for 2 team with different workflows for the issue types: incident, service request, task, change requests etc
Can one add duplicate issue types similar to the default ones in Jira service project? Like have "Incident1" , "Service Request1" etc etc?
Maybe there is another way that I may not be aware of.
Yes, you can do that with Admin -> Issues -> Issue types to create them, then go to the issue type scheme to add the new ones to the project. You'll need different names for them, but there's no problem having many issue types
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events