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Can not do actions on some issues

Tobias Simon
Tobias Simon April 13, 2017

Hi,

we can not change status and resolution on some service desk issues. after clicking the "resolve issue" button I'm getting endless hourglass...

There is no pattern on which issues it will work or not.

maybe its since upgrading jira from 7.2 to 7.3...

Thanks,

Tobias

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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April 18, 2017

We experienced the same problem and it was related to a bug where a user that had been renamed could not perform the action.  Fairly obscure.  It's actually a bug in the plugin JIRA Toolkit. Not resolved yet. 

https://ecosystem.atlassian.net/browse/JTOOL-238

 

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Tobias Simon
Tobias Simon April 18, 2017

we are not using Jira Toolkit Plugin nor renamed users exists..

still searching...

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