Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can issues be created from an attached CSV?

Here's what I need: if a customer raises a request in Jira Service Management, and attaches a CSV that contains all the fields necessary for many similar tasks (I know I can do a bulk import to create all the issues), is there a way to automate the process to import the CSV to create all the issues from it? If possible, it needs to be done with as little human interaction as possible. Ideally, I submit the issue with the CSV, and I see x issues automatically created as a result.

2 answers

1 accepted

Hi @Joshua Cotterell ,

The answer to your question is "Yes, you can create issues from the CSV file".

We do have CLI action createIssue, through which you can achieve what you are looking for. You just need to ensure that it has the required/optional parameters to create issues. To create issues, use the required parameters like, (issueType or type), (project or parent).

Along with the action, you need to use the parameter i.e, file which allows you to pick the file to run the actions. The CSV file should be accessible to the CLI client and should preferably be in the CLI client's local file system.

For example, have all fields you want to create in a CSV file(here it is: 3503-create.csv) and run the below action to create issues.

--action runFromCsv --file "3503-create.csv" 


You can also, refer to the below KB article for the same:

To automate the issue creation process, you need to write a script along with our CLI action, which helps you to schedule the job automatically. 

We have opened a support ticket, SUPPORT-6389  to better track your request. However, we couldn't add you as a reporter. Please sign up using this link signup-here and share the user name/id. We'll then add you as the reporter and confirm.


0 votes
Jack Community Leader Mar 29, 2021

the import process is quite easy (few button clicks) once you have a saved template. The key is the reliability of the CSV format adhering to the template. Otherwise you can consider:

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

643 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you