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Can emails be sent/received for a specific ticket?

David Adams
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December 30, 2022

I'm testing out Jira Service Management, and I'd like to know if it's possible to communicate with relevant parties within a specific service ticket. For example, if I'm the Assignee on an open ticket, can I email the Reporter about the ticket and vice versa? 

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 30, 2022

Hi David - Welcome to the Atlassian Community!

Of course! Simply @ them in the Comments and they will get an email. If they reply directly to the email, it should add a comment to the ticket. 

David Adams
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 30, 2022

Thanks John. I thought that's what should happen but the recipients didn't get the email. Maybe I have something else configured incorrectly. 

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