Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can customers have different URL's in JSM?

We have just implemented Jira Service Management at our company. We want to be able to use JSM to give our customers a portal to report issues. Is there a way where each different customer (companies) can have their own portal URL? 

We will only want them to be able to see the tickets for their company. 

2 answers

2 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader Sep 14, 2022

@Michele Longoria 

You can make multiple service projects in Jira Service Management.  Each has a unique URL that you can provide to the customer for the portal.  Your agents will also see each service project as a unique project thus you could name the service project by the customer's name.  If you leave the service project public (Anyone can submit an issue) then the different companies could potentially find the other service project in the portal since all portals map back to the Help Center.

Here is some helpful information:

0 votes
Answer accepted
Mikael Sandberg Community Leader Sep 14, 2022

If you group your customers in organizations you can restrict it so that they can only see tickets created with their organization, nothing else.

If the requirement is also to have different URLs you would either need different instances, or and app like Refined for jira which allows you create different sites.

Mikael Sandberg Community Leader Sep 14, 2022

Or you could have a project for each customer, but that could be a lot of projects. In that case the first part of the URL would be the same, but they would only have access to a specific project and would not be able to see any other.

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events