Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,432
Community Members
 
Community Events
165
Community Groups

Can clients watch pages for updates in customer portal?

In the Jira Service Desk customer portal, is it possible for customers to "watch" pages for updates and receive an email notification when changes are made to a page?

 

We have a page that we update monthly with featured new releases and it would be great to let clients subscribe to updates made to that page. 

1 answer

Hello @Laura Packard I hope this finds you well. 

I would have to ask is this user internal customer or external. I believe if it is internal you can have them set to watch the article as they are internal users to Confluence. I have not seen this with external customers. This is something you might be able to handle with an app add-on. 

As far as out of box experience I am not sure that is something that can be achieved at the portal level. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

169 views 7 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you