So can a customer who is part of the jira service desk project request a reset for password even though he did not sign up as part of the Welcome invite?
If the user has an account then they can request a reset. For instance if you add a customer that customer even though they did not complete the process after the invite was sent would be able to come back and reset their password. The user needs to make sure that they enter the correct email address or no email will be sent.
There is no resend link for customers, we have to delete the customer account and add them back. This is a hassle. Even as an admin under User management->Jira service management for a customer's email I only see 4 options --- Delete account
migrate to atlassian account
It does not help.
I know about the forgot password link, one of the user's tried it and did not see it come to their private email comcast account. I had tried it, and it worked. The difference was the comcast account never signed up, I had finsihed the sign up process.
I was looking for a way to automate the reset password process but Bobswift CLI mentioned that is not possible for the cloud. It would really help if there was a way to reset the password using automation or resend a welcome invite.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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