Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can a knowledge base be like wiki?

Hi, 

When the number of knowledge base articles under a category reaches more than 10, it becomes difficult for users to reach out to the desired article. Can it be possible to implement multiple category layers so that the user experience becomes similar to a wiki?

2 answers

0 votes

The knowledge base is done in Confluence, which is a wiki already.  This already has a tree structure, you just need to nest pages into categories

0 votes

Hello @Yuta Komiya,

Thank you for reaching out to Atlassian Community!

In the customer portal, the best way to organize articles is by using categories as you are already doing. 

It's not possible to change the way it looks. There is a workaround that will allow customers to see articles in Confluence directly and they won't need a license for that:

After migrating customers to Atlassian account, they can access directly https://xxxxxxx.atlassian.net/wiki/spaces/SPACE-KEY/overview and view all articles from the space that is linked to the project.

Regards,
Angélica

Hi @Angélica Luz , thanks for your support.

Let me clarify a concern about migrating the portal to Confluence space. In my understanding, Confluence does not have the request form, which is an useful function in the portal, without adding some add-ons. Is there a better way to balance that?

Hi Yuta,

Thanks for sharing your concerns.

Migrating customers to Atlassian account will allow them to see Confluence, but it won't remove their permission to access the portal. 

The difference, in this case, is just to allow them to see articles outside the portal, so they can see the entire list of articles of the space, but to create/view tickets, they will have to access the portal.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you