Can JSD Cloud agents see CRM info without a license to CRM?

[Dewet Devenier]

Can all JSD Cloud agents see complete customer information, or at the very least basic information (Tel, Cellphone, address) created by a smaller Atlas CRM team or do all JSD cloud agents need licenses to both platforms?

CRM used to maintain data for external customers and as such AD add-on not an option.

[Maarten Arts]

Hi Dewet,

Apologies for the late reply. I missed the notification that there was a new topic in the community.

Yes, you can configure Atlas CRM in a way that all agents have access to Atlas CRM. When you buy a license for Atlas CRM, it counts the total amount of users in your instance. This is how all Paid via Atlassian marketplace apps are licensed.

With kind regards,
Maarten