Can I write a JQL based on the last time we sent an external comment in a ticket?

Nic Snyder December 14, 2022

Basically, we are wanting to keep our tickets up to date by providing proactive updates every 3 business days.

Part 1: Can we build a JQL formatted to pull based on the last time and external comment was put on a ticket?  Either from our customer or from us to our customer.

Part 2: Can we format the JQL to be based on business days instead total days?

 

Thanks!

1 answer

0 votes
Iryna Komarnitska_SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 15, 2022

Hello @Nic Snyder ,

If it's challenging to understand JQL queries, then a gadget that my team recently released should help you with this. 

Text to JQL gadget allows you to create JQL query in Jira using simple natural language. The app is customizable and accepts requests of different complexity. Also, with it, you can create JQL queries by voice. The gadget is free.


I hope it will be useful for you.

Nic Snyder December 19, 2022

I appreciate the heads up on the text to JQL app but is there an option to do what I am looking for above within this tool?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events