I have multiple customer notifications setup to be sent out to the ticket raiser/reporter, these notifications are for mainly when the status changes on a ticket, someone is assigned to the ticket, ticket is open/resolved.
The problem I have run into is when a ticket is completed/resolved the user receives 2/3 emails for each notification, is it possible to set it so that when a ticket is resolved only the resolved notification is sent rather than the status updated notification/resolved notification and comment added notification being sent.
I don't want to have to completely disable the notifications as it will be useful for users to see when a ticket status has changed/comment has been added etc. Is there basically a way for one of the notification to take priority?
@Harrison Drew Welcome to the community.
You could disable the customer notifications that are giving you issues like status change and closed. Then create a custom notification that incorporates the logic you want to only send a single email to the customer.
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