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Can I see how much interaction my customer portal gets?

Is there a report for how many hits the pages get on my customer knowledge base gets so I can determine how effective it is?

 

1 answer

1 accepted

2 votes
Answer accepted

Hi @Mark.Hunt-Bryden,

Yes. In your service desk project, navigate to Reports > Requests Deflected. This report has 2 metrics:

  • Requests deflected  tells you how many articles helped avoid the creation of a ticket
  • Article views from portal is what you are looking for, I believe.

In the details, you'll be able to see which articles have been viewed as well.

Hope this helps!

Hi @Walter Buggenhout _ACA IT_ That is perfect - exactly what I am after.

Thank you so much!

Glad to hear, @Mark.Hunt-Bryden! If this helped, can you mark the answer as accepted? That makes it easier to find for users with similar questions ... Thx! 

Like Mark.Hunt-Bryden likes this

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