Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,456,038
Community Members
 
Community Events
176
Community Groups

Can I see how much interaction my customer portal gets?

Mark.Hunt-Bryden
Mark.Hunt-Bryden Jan 10, 2023

Is there a report for how many hits the pages get on my customer knowledge base gets so I can determine how effective it is?

 

Answer
Watch
Like Be the first to like this
97 views

1 answer

1 accepted

2 votes
Answer accepted
Walter Buggenhout _ACA IT_
Walter Buggenhout _ACA IT_ Community Leader Jan 10, 2023

Hi @Mark.Hunt-Bryden,

Yes. In your service desk project, navigate to Reports > Requests Deflected. This report has 2 metrics:

  • Requests deflected  tells you how many articles helped avoid the creation of a ticket
  • Article views from portal is what you are looking for, I believe.

In the details, you'll be able to see which articles have been viewed as well.

Hope this helps!

View More Comments
Mark.Hunt-Bryden
Mark.Hunt-Bryden Jan 10, 2023

Hi @Walter Buggenhout _ACA IT_ That is perfect - exactly what I am after.

Thank you so much!

Like • Walter Buggenhout _ACA IT_ likes this
Walter Buggenhout _ACA IT_
Walter Buggenhout _ACA IT_ Community Leader Jan 10, 2023

Glad to hear, @Mark.Hunt-Bryden! If this helped, can you mark the answer as accepted? That makes it easier to find for users with similar questions ... Thx! 

Like • Mark.Hunt-Bryden likes this
Like • Walter Buggenhout _ACA IT_ likes this
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events

See all events