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Can I remove "Created by anyone" option from customer portal

Hello, 

I want the client to only view their requests and the request that they are requested participants on Request type level. Is there a way to remove the Created by anyone option in the customer portal? I check customer permission, but all our customers are internal customer they are part of our organization and they can see everyone requests. 

created by anyone.png

Thank you!

2 answers

Hey @Ada Dedja 

Firstly we cannot remove that dropdown in customer portal. Is Organization is setup in the project and users are part of that org ?, in that case by functionality of Org everyone in that will be able to see each others requests.

If you don't want users see whole of org requests then ideally while creating a ticket they should select "Share With" option as "No one" so it makes sure that only the requestor and the whoever is added in request participant on the ticket can see it.

You can also default "Share With" option to default as "No one" by setting this option as highlighted in the Global Settings --> Products --> Jira Service Management --> Configuration. 

JSM_Global_Configuration.png

**Note: doing this will affect at instance level(all projects in JSM)

Hope this helps !!

 

Regards,

Vishwas

Hello @Vishwas N M 

Thank you for your reply.

I don't want to affect all Service management project with this settings. I would just like for a specific issue type the customer to not be able to see what others have reported.

I was thinking maybe issue security level could be helpful, but can't find something very helpful.

Thank you, 
Ada

Hi @Ada Dedja 

Yes Issue security would be the way now, adding reporter, assignee and request participants in the security level

Regards,

Vishwas.

Hi again, 

Thank you! 

Bests, 
Ada

0 votes
Jack Brickey Community Leader Jan 13, 2022

You cannot remove that but if you are not using organizations and choose "Customers can search for other customers within their organizations" in Customer Permissions then there would be no sharing.

Hello @Jack Brickey 

Thank you for your answer.
I will do so and I hope somehow I can achieve what I want. 

Thank you, 
Ada

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