I'm trying to see if Jira ITSM can work as a ticketing system for our end customers.
As far as my research goes, it seems I would need to sign up on JIRA first? That seems to be quite an extra step for a customer who's experiencing an issue and wanting to get it resolved. Here's an example I've found from a SaaS using Jira ITSM.
Is there a way for anyone to raise a support ticket (be a customer) without signing up?
Hi @Jeremy Tang ,
An issue collector allows you to easily gather feedback on any website in the form of Jira issues, even from users who don't have Jira accounts.
Hi @Jeremy Tang
apart from the Issue Collector you could create a login-free portal.
This would lower the amount of time needed for a customer to log a request with your team.
You could check first from the description if you think it will cater your needs:
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events