I'm trying to see if Jira ITSM can work as a ticketing system for our end customers.
As far as my research goes, it seems I would need to sign up on JIRA first? That seems to be quite an extra step for a customer who's experiencing an issue and wanting to get it resolved. Here's an example I've found from a SaaS using Jira ITSM.
Is there a way for anyone to raise a support ticket (be a customer) without signing up?
apart from the Issue Collector you could create a login-free portal.
This would lower the amount of time needed for a customer to log a request with your team.
You could check first from the description if you think it will cater your needs:
Regards,
Daniel
Hi @Jeremy Tang _Trimmy Choo_ ,
An issue collector allows you to easily gather feedback on any website in the form of Jira issues, even from users who don't have Jira accounts.
https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/
https://support.atlassian.com/jira-cloud-administration/docs/customize-the-jira-issue-collector/
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks, Ollie! That's awesome - can we set up automation to let customers know when issues are resolved though? Or is there any lack of functionality compared to raising a request as a "Customer"?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.