@Devyani Rajan - yes agree that it is not a native feature so you will need to look at the various apps that could assist. You can do this by searching by Forms in the marketplace. Another form option is ProForma which allows above + conditional logic. Hope this helps but to be transparent, I am from ProForma.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event