Example: If I have a Facility ID, and different account managers manage specific IDs, then can I make a trigger that makes ALL of the IDs for one account manager move to their bucket?
When: Issue Created
If : Facility ID contains 12, 24, 36
Then: Assignee = John Smith
Hello @Erica Sandman
What type of field is "Facility ID"; text, number, selection list, ...?
You can't put the condition "in" the trigger, but there are a variety of ways to manage this.
You could use a JQL Condition
If you want the rule to be able to examine the field and then assign the issue to one of multiple account managers, based on the field content, then you would want an IF-ELSE condition.
Both of these theoretically should work. I'll test it out and see how it goes. Thank you @Trudy Claspill
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