Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can I hide request types to one domain?

Hello, I'm working in a Support Project and I'm trying to hide some request forms from the public view.

What I need to do?
I need that some requests will just appear if the user have the specific domain.

Why I need to do this?
Because some requests are internal and I need informations that our clients can't have/don't have access to.

If someone can help me with that or just have a tip on how to do that, I'll be really glad (:

Best Regards, 

Guilherme A.

1 answer

1 accepted

3 votes
Answer accepted

@Guilherme Vinicius -

Welcome to the community.  Unfortunately, you can't do that. All visible request types will be visible to all customers from all organizations for a JSM project.

Your only choice is to setup different JSM projects to support having different request types for different customers (orgs) to control request type visibility.

There is an outstanding feature request for Atlassian on this functionality in case you are interested -

Lastly, when you do create different JSM projects for your different org's customers on request types (the current workaround) to separate what request types can be utilized by each org (one project for one org), you should configure the "Customer permissions" to control the project visibility via the portal UI.  

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hello, @Joseph Chung Yin !!

First of all, thanks for the fast answer!

I'll keep my eye open for the feature request and try to use your recommended way for my projects!

Best Regards,

Guilherme A.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events