We have a lot of automated tickets coming in from our clients. As they are automated the structure always is the same.
It would be great if I could create an automation that fetches the information from the ticket and adds to custom fields so I can structure them in queues. Is that possible?
An example of what I want.
The ticket includes the following information:
XMR-23456 is than added to custom field "Affected Hardware".
Hi @Olof Nysten
Using advanced compare use the following regular expression.
contains regular express
Once keyword is found then you can update a custom field by the first occurrence of the keyword which you can fetch using.
This regular expression will look for XMR-12345 (5 digit number) but you can modify it as per your needs.
I hope it helps.
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